Frequently Asked Questions
Q: Can I return my prescription order?
A: Only if the product is defective, otherwise all prescription orders are final. Wiley X strives to provide excellent customer service. Well do our best to meet your needs.
Q: What is Pupil Distance?
A: The distance in millimeters measured between the centers of the pupil in the right eye to the center of the pupil in the left eye is called the pupillary distance, PD for short.
A mono PD is necessary for all progressive lenses. It is measured from the nose to the center of the pupil for the left and the right. This should be obtained from your eye care professional.
Q: What is the ADD Power (on Bi-Focal and Progressive orders)?
A: The additional plus power amount needed for near vision. Bi-Focal and Progressive lenses provide vision correction at various distances. A Bi-Focal, or FT-28, lens provides for Distance and Reading only.
A progressive PALS (progressive additive lens) provides vision correction from near to intermediate to far. The Progressive lens does this via a continuous increase in the lens power as the eye moves down
from the distance viewing range to the near viewing range.
Q: What is the Seg Height (on Bi-Focal and Progressive Orders)?
A: The Seg Height is a vertical measurement taken to determine bi-focal and progressive fitting heights. Please see your eyecare professional for these measurements.
Q: Can I get a Bi-Focal prescription for my Wiley X sunglasses?
A: Yes. Wiley X offers Single Vision, Bi-Focal (Flat Top) and Progressive prescription lenses.
Q: Which Wiley X models accept prescription lenses?
A: Wiley X prescription models can accommodate single, bi-focal and progressive prescription lenses. To identify prescription models on our website first select a product that interests you. Once you select it you will be taken to
our product details page. If the product can accommodate a prescription lens you will see a Prescription link under the product image. Note: Non-military prescriptions sunglasses cannot be ordered
online but must be ordered through a Wiley X dealer.
Q: What type of prescription lenses does Wiley X offer?
A: Wiley X prescription lenses can be made using conventional or digital surfacing technology. Conventional lenses can accommodate
single vision, bi-focal or progressive prescriptions. Digital lenses can accommodate single vision, sport or progressive prescriptions.
Q: Am I limited in the colors and styles of lenses that I can order with a prescription?
A: All Wiley X lenses are made from the same ANSI Safety rated polycarbonate. Prescription lenses can be ordered in a variety of colors and styles such as, clear, tinted, mirrored, Light Adjusting
and Polarized. We can also add anti-reflective coatings.
Q: Can Wiley X accommodate a complicated prescription?
A: Yes. Wiley X can produce prescription lenses using Conventional and Digital Surfacing Technology. Digital technology can accommodate a wider range of prescriptions and can do so with a
higher degree of accuracy. So if Conventional technology cannot accommodate your prescription, Digital likely can. Please contact one of our dealers to help you determine if one or both surfacing types can accommodate your prescription.
Q: Will my Wiley X sunglasses still be interchangeable with prescription lenses?
A: Only the SG-1, SG-1 V-Cut and Guard are interchangeable with prescription lenses. Please note: Most Wiley X interchangeable models come with two sets of lenses. You will NOT receive a second set of lenses with your prescription order.
Q: Can Wiley X drop-ship orders?
A: Wiley X does not drop-ship WEB orders.
Q: What if I still have questions and would like to talk to a customer service representative?
A: You can contact Wiley X from the hours of 7:00am-4:30pm PST at (888) 210-8926.
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