WARRANTY POLICIES
Eyewear Limited Lifetime Warranty
All Wiley X, Inc. eyewear is warranted to the original purchaser for life against manufacturing defect in materials and
workmanship (except Light Adjusting (L.A.) lenses which have a tint adjustment life of 18 months. Proof of Purchase for
L.A. lens products required).
This warranty does not apply to normal wear, including but not limited to scratched lenses, accidental damage, misuse and
other issues determined by Wiley X, Inc. not to be a manufacturer’s defect. Original purchaser must include a shipping,
handling and processing fee of $9.00 (plus applicable sales tax) ($27.00 for Canadian residents) (sorry, no checks) with any warranty claim. Tax where applicable will also accompany this processing fee.
Upon receiving returned eyewear that Wiley X, Inc. determines to be defective, we will repair or replace it at our option.
Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the
terms of the warranty. We will email customers back with these options and costs should they wish to execute. Items not covered
under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option and the $9.00 (plus applicable sales tax) ($27.00 for Canadian residents)
processing fee will not be charged.
To begin the warranty/repair evaluation process, please fill out the online warranty repair form at www.wileyx.com/support/returnauthform.aspx.
After proper completion of the online warranty/repair form, a Return Authorization (RA) number will be assigned as your reference.
Once finished, please print the completed online form with RA# and mail in with returned item. Please allow 7–10 business days
from receipt of product to process your claim.
Prescription Frame Warranty- 1 Year
Wiley X prescription sunglass warranties must be handled through the local retailer or dispensing optician you originally
purchased from including proof of purchase. Wiley X prescription frames are warranted for 1-year as long as a
Wiley X “authorized” lab dispensed the original prescription. Warranty is VOID on prescriptions filled by any “non-authorized”
lab. Frames including prescription lenses which are sent directly to Wiley X without prior authorization will be returned to sender.
For other questions not answered or for additional assistance regarding prescriptions please refer to the
FAQ’s at www.wileyx.com/prescriptions/faq.aspx or call 1.800.776.7842.
Gloves Limited Warranty
All Wiley X, Inc. gloves are warranted to the original purchaser for 2 years against manufacturing defect in materials and workmanship.
This limited warranty does not apply to normal wear, negligence, accident or any other issues determined by Wiley X, Inc. not to be a
manufacturer’s defect. Original purchaser must include a shipping, handling and processing fee of $9.00 (plus applicable sales tax) (sorry, no checks) with any
warranty claim. Tax where applicable will also accompany this processing fee.
Upon receiving returned gloves that Wiley X, Inc. determines to be defective, we will repair or replace them at our option. Items not
covered under terms of warranty which are also not repairable will be returned to customer or destroyed at customer’s option and the $9.00 (plus applicable sales tax)
processing fee will not be charged.
To begin the warranty/repair evaluation process, please fill out the online warranty/repair form at www.wileyx.com/support/returnauthform.aspx.
After proper completion of online warranty/repair form, a Return Authorization (RA) number will be assigned as your reference.
Once finished, please print the completed online form with RA# and mail in with returned item. Please allow 7–10 business days from receipt
of product to process your claim.
RETURN SHIPPING INFORMATION
Please send all warranty items using a traceable shipping method as Wiley X is not responsible
for lost or damaged packages.
Returns should be mailed to:
Wiley X, Inc.
Attn: Returns Department
7800 Patterson Pass Road
Livermore, CA 94550
IMPORTANT: Wiley X WILL NOT Warranty, Return nor Exchange any product purchased through E-Bay or Amazon.com because anyone selling on E-Bay or Amazon.com is not an authorized Wiley X Dealer.
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