Warranty Policy

Sunglasses can be submitted for a warranty evaluation as long as they do not contain prescription lenses. Return the defective product to the address below:

Wiley X
Attn: Returns Dept./RA#:
15755 Preston Road
Frisco, TX 75033 USA

We will replace the item as stated in our warranty policy upon inspection. Prescription lenses will be rejected and returned immediately, no exceptions.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your wileyx.com purchase, please contact our customer care team at (800) 776-7842 within 60 days so we can make it right. Once we receive your product, we will provide you with full credit within 10–15 business days. We are proud to say that we strive to provide the most premium products and we stand behind them. If you experience an issue with your product that is not considered normal wear and tear, Wiley X will warranty your item by repairing or replacing the product at no charge. Wiley X has the sole discretion to determine what is considered a manufacturing defect.

Complete the warranty & return request form by selecting the appropriate box/brand (WX, etc.), provide the model name along with an explanation of the issue. You’ll be required to upload an image of the damaged product.

You’ll receive a Return Authorization number (RMA/RA). Please write the RMA/RA number on the outside of the package and return to the address above using a traceable shipping method. Customers are responsible for shipping costs on all returns and or exchanges as Wiley X does not provide return shipping labels.

Please be sure to ship the package with a carrier that can provide a tracking number as Wiley X is not responsible for packages that are lost or damaged. Once the product is received, inspected and approved, we ask to allow 10–15 business days for processing.

For Canadian residents please visit https://www.garageopticalltd.com/ for the warranty process. 

Returned eyewear will be repaired or replaced at our option. Non-warranty repair services are available to our customers as it pertains to lenses or frames that are not covered under the terms of the warranty. We will email customers back with these options and costs should they wish to execute. Items not covered under terms of warranty or not repairable will be returned to the customer or destroyed at the customer’s discretion. 

Eyewear Limited Lifetime Warranty

Product Warranty

NON-PRESCRIPTION WILEY X, INC. EYEWEAR: has a limited lifetime warranty covering any and all manufacturing defects in material and workmanship.

YOUTH FORCE® AND WORKSIGHT® EYEWEAR: is warranted against defects in materials or workmanship for a maximum period of 2 years.

NON-PRESCRIPTION JOHN DEERE® AND DVX™ EYEWEAR: is warranted against defects in materials or workmanship for a maximum period of 1 year. (John Deere® warranty applies to USA and Canada only).

PHOTOCHROMIC LIGHT ADJUSTING™ LENSES: are warranted against defects in materials or workmanship for a maximum period of 18 months (proof of purchase for Photochromic Light Adjusting™ lenses is required).

GLOVES: are warranted to be free of manufacturing defects in material or workmanship for a maximum period of 2 years.

SCOPE OF COVERAGE: Wiley X, Inc. will repair or replace covered items at our sole discretion, as needed and as available (identical or equivalent style) at no charge. Out of warranty items may be repaired (if repairable), replaced, returned or destroyed, at the option and sole expense of the purchaser.
EXCLUSIONS: This warranty does NOT extend to and excludes:

  1. any and all Wiley X products purchased through Amazon, eBay, or any non-authorized 3rd party websites, dealers or labs
  2. damage resulting from normal wear and tear, including but not limited to scratched lenses and broken frames, hinges, and nose pieces
  3. damage resulting from abuse or misuse,
  4. damage resulting from tampering or customer modification
  5. damage resulting from exposure to harmful substances, elements or conditions
  6. other damage to covered items not resulting from a manufacturing defect in materials or workmanship as Wiley X shall decide in its sole discretion, or
  7. lost or stolen items


For prescription warranty information, click here